Returns & Exchanges
At Provident Jewelry, we are committed to your absolute satisfaction with every luxury timepiece and fine jewelry selection. If you are not completely delighted with your purchase, we offer a seamless return or exchange process within 30 days of delivery.
Initiate Your Request
Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number and a prepaid insured shipping label.
Secure Your Package
Place the item in its original presentation box with all certificates, warranty cards, and appraisal documents, ensuring the security seal remains intact.
Insured Shipping
Affix the provided prepaid label to a new shipping carton and drop it off at any authorized carrier location, where it will be tracked and fully insured during transit.
Inspection and Refund
Upon receipt, our master jewelers will inspect the item's condition, after which your refund or exchange will be processed to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing